This Return & Refund Policy explains when you may request a refund for paid course purchases on DevOpsWala and how approved refunds affect your access. Free courses and promotional grants are not eligible for cash refunds.

1. Eligibility and refund window

Unless a different period is shown on the checkout page for a specific promotion, you may request a refund within 30 days of purchase if you have consumed less than 30% of the course content (measured by completed lessons and required assessments).

Purchases made more than 30 days ago, or courses where you have exceeded the consumption threshold, are generally not eligible except where required by applicable consumer law.

2. How to request a refund

Email support@devopswala.com from the email address on your account with your order or enrollment reference, course name, and reason for the request. Our team will review eligibility and respond within 5–7 business days.

You may also contact us through the Contact page. Include “Refund request” in the subject line for faster routing.

3. Approval and payment processing

Approved refunds are returned to the original payment method when possible. Processing times depend on your bank or card issuer and may take 5–10 business days after approval.

If the original payment method is unavailable, we may offer account credit or another method permitted by law.

4. Course access after a refund

When a refund is approved and processed, enrollment for that course is revoked. Progress, quiz attempts, and certificate eligibility for that purchase are removed. You may re-enroll by purchasing again at the then-current price.

5. Purchases not eligible for refund

Free courses; fully or substantially completed courses; duplicate purchases where both enrollments were used; purchases made through third-party resellers (subject to their policies); and accounts terminated for Terms violations.

Bundled or enterprise contracts may have separate refund terms stated in the business agreement.

6. Chargebacks and disputes

If you initiate a chargeback with your payment provider before contacting us, we may suspend your account while the dispute is investigated. We encourage you to reach out to support first so we can resolve issues quickly.

7. Regional consumer rights

Nothing in this policy limits mandatory refund or cancellation rights you may have under local law (for example, certain EU consumer protections). Where local law provides a longer or unconditional right of withdrawal, that law applies to the extent required.

8. Contact

Refund questions: support@devopswala.com · DevOpsWala Learning Pvt. Ltd., 42 Tech Park, Sector 62, Noida, Uttar Pradesh 201309, India.